Shipping & Returns

Original paintings

Packing & shipping

Each original is wrapped and packed by hand in the studio, and ships fully insured with tracking and signature on delivery. Please allow 5–10 business days for the work to be prepared and dispatched; you'll receive tracking details by email when it leaves the studio.

Online purchases of originals ship within the United States. For international delivery, local pickup in California, or large works that need art shipping, please get in touch before purchasing and we'll arrange it with you.

Every original includes a signed certificate of authenticity.

Returns

If a painting doesn't feel right in your space, you may return it within 14 days of delivery for a full refund of the purchase price. Please email us first so we can arrange the return. The work must come back in the condition it arrived, in its original packing, shipped fully insured; return shipping is the buyer's responsibility. Refunds are issued to the original payment method within 5 business days of the work arriving back at the studio.

Commissioned works are made specifically for you and can't be returned.

Archival prints

Printing & shipping

Prints are produced to order by our fine-art printing partner on museum-grade archival paper. Most are printed and dispatched within 3–5 business days; delivery time then depends on your location. Tracking details are emailed once your print ships.

Damaged or faulty prints

If your print arrives damaged or with a printing fault, email us within 14 days of delivery with a photo of the print and its packaging, and we'll send a replacement at no cost, or refund you in full if you prefer. You won't need to send the damaged print back.

Change of mind

Because each print is made to order, we can't accept returns of undamaged prints for a change of mind. If you're unsure about size or colour, please ask before ordering — we're glad to help.

Colour on screen

Every effort is made to photograph and print the work faithfully, but colours vary between screens. Slight differences between the image online and the physical work are natural and not considered a fault.

Questions

Write to studio@artbylaury.com or use the contact form. Every message is read personally.